If you are buying a smooth elliptical, you have to know in advance that you are on your own if anything goes wrong. even if it's their fault, it will cost you about $600 to return it or even if you do not accept to receive the item!
It took them more than 30 days to ship the item, if you complain that shipping time should be 5 to 8 days as stated in their invoice, you will be faced by a rude customer service manager who will tell you that they have the right to be late for up to 3 months and you have no right to cancel this shimpment or it will cost you 20% stocking fee +shipping! So they will never loose any thing, even if it's their fault, as soon as you hit the order button!
About the dmt elliptical itself: the 1st thing : what do you expect the condition of an item being kicked on the roads on cold weather, for more than 30 days: first thing most of the plastic parts were warped! this affect the assemply of course because parts will not be adjacents, add to that 4 of the screws were not as described in the assemply manual or they shipped the wrong ones!
Then the the elliptical itself, it has a very short stride comparing to other much cheaper ellipticals
Bottom line, you buy an average elliptical, with bad customer service, for an expensive $2200 price