My Debit Card was Stolen!

Yea, my card is the same way...says you HAVE to have a signature on the back...but you know how many places have ACTUALLY checked?? NONE!
 
I think the new UK system is quite good tbh.
Now with most online transactions you have to enter a pin/password to authorise it, and now they use chip and pin instead of signatures.
Means you can use anyones card without the cashier knowing whether it's yours or not, but if you don't know the pin number, you can't buy anything.

Although once the machine wasn't working, so my friend had to sign instead, and because she never signs, she hadn't signed her card, so she couldn't buy the stuff. She had to go to a cash machine and get money out to pay with instead.

Another flaw is that if you use a tampered cash machine, they get your card details and pin so they can buy stuff in person, but again not always online.

I thought I'd had mine cloned once, there was a dodgy cash machine that I'd used (I didn't find out it was dodgy until afterwards) and I got a HUGE transaction made (£57, big when I only had £30 in lol).
It turned out I'd just gone over my phone bill but I panicked so much at first!
 
(UPDATE)

The bank has decided to give us a temporary credit of the money lost as they continue the "investigation"
During this time period if they find that there is no error then they'll take their money back at the end of the investigation and we'll just have to suffer the loss.

If they find that our money was not stolen(which it was) or as they say "no error was made".... we'll just dispute it again. And we'll keep disputing it until we get our money back.
 
Emerald said:
(UPDATE)

The bank has decided to give us a temporary credit of the money lost as they continue the "investigation"
During this time period if they find that there is no error then they'll take their money back at the end of the investigation and we'll just have to suffer the loss.

If they find that our money was not stolen(which it was) or as they say "no error was made".... we'll just dispute it again. And we'll keep disputing it until we get our money back.
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That's nice of your bank to do that. Unfortunately, you can only dispute it once. If they find there was no theft (which I'm sure they will), then you'd have to hire somebody (like a private investigator, lawyer, etc) to help aid you in disputing the charges any further.
 
ChefChiTown said:
That's nice of your bank to do that. Unfortunately, you can only dispute it once. If they find there was no theft (which I'm sure they will), then you'd have to hire somebody (like a private investigator, lawyer, etc) to help aid you in disputing the charges any further.
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I wonder if the rules are different with other banks. But when he was with Bank Of America my husband was able to dispute a false charge over and over again. This was about 4 years ago. Eventually it ended in his favor.
 
Emerald said:
I wonder if the rules are different with other banks. But when he was with Bank Of America my husband was able to dispute a false charge over and over again. This was about 4 years ago. Eventually it ended in his favor.
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Hmm, it very well could be different with various banks. I just know that National City investigated my situation and I had to sign papers which basically gave them permission to do so, with the assistance of lawyers, investigators, etc.

And, if they were to come back with no evidence that the money was, in fact, stolen...then that would've been their final verdict. Any additional 'looking into the matter' would've been on MY expense if that were to have happened.

But, maybe it's different from bank to bank. Who knows?
 
I used to work retail, and we had to check customers IDs to make sure that they matched the credit cards. If there was a same last name, we would let it slide, but if not, they had to pay with a card that was in their name. I don't see why other places don't do this. It makes me feel a lot better about my money.
 
For what it's worth, I had a credit card number used on someone's T-Mobile bill. When I called the credit card company, they sent me a form to say that I hadn't been the one using the card for that purchase. I got it notarized, sent it back, and the charge was removed.

I have to admit, I always thought that the reason that it was a "Visa Checkcard" or what have you is because if you used it without the pin number it was just like a credit card - and should work pretty much the same way in terms of dispute.

Also, I know that using online methods if you physically have the card and can guess at the person's zip code, that's all you really need.
 
Hey Emerald,

I'm so glad you got your money back and won. It's terrible how easy it is for people to steal from credit and debit cards.
 
@ Amy: We are so relieved! You guys made me feel better though. Hearing personal experiences with this sort of thing helped a lot.

@ Monster: We can only spare 4.2 million dollars at the moment. I know it's not much but...

@Lynn: You're right! And you know it can happen but then when it happens to you it's still surprising/shocking. We've been even more careful than before. I'll never understand thievery.
 
Well I must be out of date.

It used to be that the bank had a certain responsibility for allowing illegal transactions to be done on your account so you were not accountable.

Obviously that has changed!

That said our primary cash accounts do not have keycard access so there is only so much money available in the card based accounts. Even if someone stole a card they could not access much cash through it.
 
Spinner1964 said:
Even if someone stole a card they could not access much cash through it.
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I know the feeling :(
 
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