those are some damn good responses, very insightful. and diplomatic, which is usually the safest bet as well.
when i worked at vitamin world, i was often presented with these kinds of sticky situations, except it was with legal products that were just of shady effectiveness. there were also many cases where we had products that were just as useful but also 1/3 the price or less. having the knowledge that i did, and knowing more about those products than what their labels claimed, i was often stuck choosing between my job/commissions, and doing what i thought to be morally correct (giving truthful information). i saved a lot of poeple some money, the customers loved me, but man would my manager have been ticked if she found out. was i supposed to tell little white lies, ones that certainly wouldnt hurt anyone, and keep my job and make some money, or tell the absolute truth, risk my job and not make as much money? not quite the same as the other scenario, but still an important decision to be reached.
perhaps i just think too much, lol
EDIT: i have to admit, i was probably a bit misleading as to where this thread was supposed to go with my original post, lol. then again, i didnt really have any direction in mind, just wanted to hear some philosophizin' related to this whole niche. lol, like i said, i think too much